Updated Returns of Goods Policy

For more information, contact:
Jessica Baumann
Marcom Coordinator
1.336.712.9900 ext. 5274


Clemmons, NC (October 20, 2015)—Hayward Flow Control introduces a revised Returns of Goods policy that will go into effect on November 1, 2015. The policy addresses non-warranty and warranty claims, as follows.

Returns of Goods for Non-Warranty Claim

Hayward Flow Control will authorize the return of products purchased within the last twelve (12) months, in original “like new” packaging of current design, and listed in the current Complete Price Book. All returns must be accompanied by a “Return Goods Authorization” number which must be obtained from Hayward Flow Control prior to shipment.

All returns are subject to inspection upon receipt. No credit will be issued until the returned material has been inspected, accepted and processed. Customers will be contacted if quantity differences and/or non-acceptable material are found during inspection. Credit will reflect only quantities actually received and accepted. Disposition of product(s) not accepted by Hayward Flow Control must be provided by Distributor within 10 business days, otherwise it will be subject to disposal. Minimum restock charge is $50.00.

All material returns must be received within thirty (30) days of the RGA issuance and shipped freight prepaid. No collect shipments will be accepted. Prepaid freight does not apply to returns due to Hayward Flow Control order entry or shipping errors.

Hayward Flow Control will authorize the return of product considered a stock item with a minimum restock charge of 25%.

Hayward Flow Control will authorize the return of standard Pump or Actuated product with a minimum restock charge of 40%.

Specialty products such as Strainer or Filtration assemblies and Engineered Products are non-cancelable/non-returnable.

Restock charges do not apply to returns due to Hayward Flow Control order entry or shipping errors.

Returns of Goods for Warranty Claim

When requesting a RGA for product evaluation, Customer must first complete and submit an In Service Form obtained from Hayward Flow Control Technical Services.

Additionally, a Safety Data Sheet must be submitted along with the In Service Form to Technical Services prior to receiving a Return Goods Authorization number.

All Warranty Claim returns must be accompanied by a Safety Data Sheet (SDS), In Service Form and RGA number. Product must be washed and free of service media prior to returning for evaluation, failure to do so may result in denial of claim and product returned back freight collect.

Customers will be contacted if quantity differences and/or non-acceptable material are found during inspection. Customer will be notified of the evaluation results.

If Warranty Claim is accepted credit will be issued or replacement product sent. Freight will be credited upon approval of claim.

If Warranty Claim is declined disposition of product(s) must be provided to Technical Services within 30 business days, otherwise it will be subject to disposal. Rejected product returned to customer will ship freight collect.

All warranty claim returns must be received within thirty (30) days of the RGA issuance and shipped freight prepaid. No collect shipments will be accepted.


About Hayward Flow Control
Hayward Flow Control, a division of Hayward Industries, is a leading manufacturer of industrial thermoplastic valves, actuation and controls, filters, strainers, bulkhead fittings and tank accessories and pumps for use in water and wastewater treatment, chemical processing, aquatic/animal life support systems and general processing systems. Hayward's thermoplastic flow control products can accommodate aggressive and corrosive environments, delicate ecosystems or the strictest chemical balances to keep water and life working together. Hayward Flow Control is an ISO 9001:2008 Certified manufacturer.

For more information, contact Hayward Flow Control at 1.888.429.4635 or by email at hflow@hayward.com. Visit us also at haywardflowcontrol.com.

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